HOW DO I MAKE A RESERVATION
You may place an order online 24 hrs a day, 7 days a week on our website! Ordering online takes less than 5 minutes. All orders are immediately processed. You will receive a confirmation email and invoice upon completing your order. For last-minute orders, please call us at 778-561-4443.
DO I NEED A DEPOSIT?
A deposit of $100.00 will be required at the time booking
CANCELLATION POLICY?
If you cancel your rental for any reason with 24 hours' notice, you will receive a full refund. Cancellations with less than 24 hours' notice will forfeit their security deposit of $100.00.
WHAT HAPPENS IF IT RAINS?
We believe our customers should not be penalized due to unfavorable weather. If it rains on your event date, you have the option to postpone or cancel. Upon cancellation, you will receive a full refund of your fees and deposit. Refunds are only rewarded if the delivery driver has NOT arrived and set up. After the setup has been completed, there will be no refund. Victoria Inflatables reserves the right to cancel delivery on short notice if it is determined that weather will be a factor in the safety of the participants or harmful to the equipment in any way.
DELIVERY & SET UP?
Our trained and professional team will deliver, set-up, and take down our inflatables. Set ups usually take 20-30 minutes.
DO YOU DELIVER TO MY AREA?
Victoria Inflatables delivers to all the South Vancouver Island region including Sooke and up- to Malahat.
For large public events, festivals or other special events, we will travel. Please call us to discuss this and we will do everything we can to make our customers happy.
WHEN WILL YOU DELIVER?
On the weekends and holidays, we can be busy. Think of us as delivering furniture, not pizza. Meaning we have a full day of deliveries and cannot guarantee specific delivery times but work within a 2–3-hour delivery window. This means we may need to drop off your unit(s) early and pick them up later. Sometimes we may even ask to come the following day which gives you bonus FREE bounce time! You will not be charged extra; you’ll just have more fun time. We’ll confirm delivery times when we call 1-2 days before your event to confirm everything.
ACCESSIBILITY REQUIREMENTS?
We will require approximately 4.5ft of width to get our inflatable into your yard or event. If you are unsure of your accessibility or foresee any challenges please call us directly, creative solutions are possible. In some rare instances a small extra fee is required for challenging deliveries.
HOW DO I PAY / WHEN IS PAYMENT DUE?
We accept all major credit and debit cards on our website at the checkout. Deposits and payments are quick and easy. Invoices and receipts are sent via email within 5 minutes of placing a reservation.
For businesses only, please make check payable to: Sidney Courier Ltd. VictoriaInflatables.com is a subsidiary of Sidney Courier Ltd. Payment terms vary per organization. We understand that schools, Universities, and other organizations have different accounting procedures. For more info regarding payments, please call us to make arrangements.
WHAT IS THE RENTAL PERIOD?
Typically, our inflatables are rented daily for a period of 6 hours. Prices are not pro-rated for shorter rental periods; rather, if you want a multiple-day rental the second day is only half the price of day one and each day thereafter up to 5 days is $100 on all our rentals. At Victoria Inflatables we will always try to accommodate our customers' requests. Nothing is set in stone, and you can count on us to make it happen in terms of our pricing. Call our friendly staff for custom pricing and rental periods based on your unique needs. We’ll make it work!
HOW DO YOU CLEAN YOUR UNITS?
Sanitation is something we take very seriously. Each unit is thoroughly cleaned (vacuumed, washed, and sanitized) and inspected after each use. If excessive cleaning is required after use a cleaning fee of $50 may be required.
WHAT DOES EACH RENTAL INCLUDE?
All pricing includes delivery, setup, and pickup of your inflatable(s). We provide our own extension cords for every job. If you have an inflatable that requires water, you’ll be responsible for providing access to water.
ARE YOU INSURED?
Yes, we carry an industry leading insurance policy. Many of our customers require a large liability policy in order to work with them. At Victoria Inflatables we’re more than happy to provide a Certificate of Insurance if needed. Many inflatable companies don’t have the right insurance, we do.
DO I TIP THE DELIVERY TEAM?
Tips are appreciated but by no means are they expected. The team work extremely hard to ensure a fun and safe party and we consider tips as the ultimate complement to our service.
CAN I HAVE MY PARTY AT A PARK?
Yes! Our inflatables and games are great for parks. Your city/town may require that you have a reservation and a permit in order to have an inflatable at the park. Also, most cities will require that they are named as additionally insured on our policy. We do need at least 48 hours notice to add an additionally insured on our policy. Does the park have power? If electricity isn’t available, we can arrange for a generator for an additional charge.
HOW MUCH SPACE DO I NEED?
That depends on which inflatable(s) you are renting. Please refer to the specific sizes for each unit on the website for exact sizes. If your unit is 20 x 20 feet, you should have a space available for at least 25 x 25, this is an added space for safety. Make sure your area is tall enough and clear of trees, power lines and anything overhead.
WHAT KIND OF POWER IS NEEDED?
Each inflatable unit takes at least one standard power outlet, and some units require more. This will be reflected in your rental agreement. If power isn’t available, we can provide a generator for a small fee. Unfortunately, due to insurance and liability reasons, we can’t use someone else’s generators.
WHERE CAN I SET UP A BOUNCE UNIT?
Our inflatables prefer to be set up on grass where they can be secured with pegs with an area free of underground utilities. The area will need to have enough space to match the size specifications of the chosen rental with a little extra breathing room. Please be aware that some of our inflatables are very tall and the area will need to be clear of overhead hazards such as branches and power lines. Bounce units can be set up on gravel or concrete and will be anchored with sandbags. Ideally the setup area should be leveled with no slope or bumps.
Please make sure the area is clear of debris (sticks, leaves, stones, mud). We reserve the right to delay or cancel set up on any hazardous surfaces until the area can be made safe, if that is possible. Sadly, we cannot set up our inflatables on beaches.
Our inflatables can be set up indoors if all size requirements are met and necessary power needs are available.
IS IT SAFE FOR MY GRASS?
Our inflatables are safe for grass, generally. It will only temporarily flatten the grass and it should recover in approximately 24 to 48 hours.
AM I RESPONSIBLE FOR DAMAGE TO THE INFLATABLE?
It depends. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens, please alert us at once so we can remedy the situation. If, however, damage occurs due to failure to follow our safety rules or negligence (i.e., not turning off the blower in high winds > 15mph, punctures, the use of any silly string, etc.) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want you, or us, to be in that situation, which is why we have you read, agree and sign the safety rules so that you can be the trained operator.